Featured Practice: Southeast Urology Network — Decreased ED Utilization

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Our practices were encouraged to reduce unnecessary emergency department visits during their time in TCPI. This week we are proud to feature Southeast Urology Network. The practice took initiative by creating a plan to reduce their ED visits. Through their “Urology Playbook,” they increased communication with local ED departments, and they were able to decrease unnecessary ED utilization to 9.4%.

Southeast Urology Network is located in both Memphis, TN and Southaven, MS. They have a total of four full-time providers and a nurse practitioner. They have been providing care to the greater Memphis, TN area for an entire half-century. As urologists, the physicians of Southeast Urology Network specialize in the care and management of the genito-urinary system and are all certified by the American Board of Urology.

Southeast Urology Network was struggling to keep patients out of the ED. Through TCPI, they realized the unnecessary admissions were related to limited communication between the ED and their providers. One of their providers decided to take a concrete step in reducing ED utilization. The provider wrote a “Urology Playbook.” The purpose of the playbook is to educate ED personnel on how to best manage urology patients. Dr. Saslwasky then met with leadership at local emergency departments and shared the “Urology Playbook” with them. They are working to develop a plan in which the playbook is implemented as part of the ED protocol for treating urology patients.

Through the “Urology Playbook” and increased communication between local emergency departments, Southeast Urology Network was able to decrease unnecessary ED utilization. They began with a baseline of 11.5% of patients admitted to the hospital unnecessarily that decreased to 9.4% within a year. You can read their full ED reduction story here. 

Through TCPI, Southeast Urology was able to incorporate communication in order to decrease unnecessary ED visits. Earlier this week, our “Best Practices” hosts showcased the ED toolkit in Episode 14 of our podcasts. Be sure to follow MidSouth PTN’s LinkedIn to see photos of the “Reducing Preventable Emergency Room Utilization Toolkit” being presented at the TCPI Exposition in Baltimore this week. 

The views expressed in this story are those of the authors and do not necessarily represent the official views of Southeast Urology Network. Additionally, this work was funded by the U.S. Department of Health and Human Services – Centers for Medicare and Medicaid Services’ Transforming Clinical Practice Initiative, under grant number 1CMS331549-03-00. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.